Shipping policy

Processing and Shipping Times – Aston & Reed

Fulfillment Locations

To ensure global availability and efficiency, all Aston & Reed products ship from our specialized international warehouses located in Europe and Asia.

Processing time: Within 24 business hours after order confirmation.
Standard Shipping (Complimentary): 9–15 business days.
Express Shipping (Premium): 6–13 business days.

Note: These timeframes may be subject to extensions during peak seasons (holidays, private sales) or due to local customs inspections.

Order Tracking

Upon dispatch, you will receive a formal shipping confirmation email containing your tracking number and a dedicated link to monitor your package in real time.

Shipping Costs

Standard Shipping: Complimentary for all global orders.
Express Shipping: Premium rates apply based on the destination. Exact charges are calculated and displayed at checkout.

Delivery Address & Accuracy

Please ensure all shipping details are accurate at the time of purchase. Aston & Reed is not liable for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you identify an error in your details, please contact our concierge immediately at support@astonreed.com. We will attempt to rectify the information if the order has not yet been dispatched.

Logistics & Delivery Issues

For any localized delivery inquiries, we recommend contacting the carrier directly using your tracking number for the most immediate updates.

If a logistics issue remains unresolved after contacting the carrier, please reach out to our support team—we are here to assist you.

Lost or Severely Delayed Packages

In the rare event that a package exceeds 30 business days in transit without delivery, please contact us. We will initiate a formal investigation with the carrier and provide appropriate solutions, including reshipment or a full refund.

Customs, Duties & Taxes

Depending on the destination country, local customs fees or import duties may apply. These charges are the sole responsibility of the customer and are not included in the product price or shipping costs.

⚠ Security & Fraud Prevention

All official communications and financial transactions from Aston & Reed are conducted exclusively through our authorized channels and official website.

Always verify the legitimacy of any request. Do not share personal information or click on suspicious links from unofficial sources.

Unclaimed & Incorrect Address Policy

Unclaimed Pickups: If an order is delivered to a pickup point and not collected within the carrier’s timeframe, it may be treated as abandoned. A new shipping fee will be required for any reshipment.
Incomplete Information: If a package is undeliverable due to customer error in the shipping form, the order is deemed fulfilled. Reshipment will incur additional shipping charges.

Post-Shipment Responsibility

Once an item has been dispatched, the carrier assumes responsibility for the physical logistics. It is the customer's responsibility to monitor the shipment’s progress via the tracking portal provided.

Transparency & Support

Delivery timeframes are clearly displayed at checkout in accordance with international transparency standards (including Regulation (EU) 2019/1150).

Shipping Support Contact: 📩 support@astonreed.com